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Introducing: Online workshops: Blossom embroidery class NEW! Introducing: Online workshops: Blossom embroidery class

FAQ

How will I receive my PDF sewing pattern?
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All PDF Patterns are instant downloads and will be delivered to your inbox after you payment has been cleared.

You'll receive an email containing a link to download your zip file.

Please note that you need a desktop or laptop to open the zip file.

Keep the email so you can access the download link in the future. If you loose the email, you can always contact me through email at info {at} charlottekan.com you will always have access to your purchase.

Is there a download limit for my PDF sewing pattern?
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There is no download limit to your PDF sewing pattern. As long as you keep the email with your download link, you'll be able to access the download.

Can I get a refund on the PDF sewing pattern I purchased?
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It is not possible to get a refund on a digital download.

I you have any trouble with your download or pattern please contact (info {at} charlottekan.com) me for assistance. I am happy to help.

Can I get a refund on the workshop I purchased?
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Workshop have a limited number of spots and involve investments ahead of the workshop date so If you need to cancel please contact me as soon as possible.

A full refund
- A Full refund is possible up to 3 weeks before the workshop starts.
- If the workshop is sold out and there is someone on the waitinglist to fill your spot, a refund is possible up to 3 days before the workshop starts.

Partial refund
If you cancel with less than a 3 week notice and there is no waitinglist, you will receive a partial refund (50%) in the form of a credit for a future workshop.

Send a Friend
It's always possible to send a friend to fill your spot if you can't make it

How to take your body measurents?
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Take measurements over underwear. Stand up straight and don´t hold your breath ;) The tape measure should fit snug around your body without being too tight or too loose. Hold it comfortably and horizontally.


Bust – measure around the fullest part of your breast.

Waist – measure the thinnest part of your waist and don't hold your breath ;)

Hips – measure around the fullest part of your hips. Create a loop with the tape around your hips and slowly slide it down your hips (like putting on a pair of fitted pants) loosening the tape measure when necessary.

What payment options are available?
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PayPal
Do you have a PayPal account select the option at checkout and you will be redirected to PayPal. Don't have a PayPal account? Want to find out how it works? Click here.

Credit card
PayPal enables you to pay using your credit card without opening a PayPal account. 

iDeal
For Dutch customers only

At Studio Charlotte Kan or Events on location
Pin only. I use a portable pin from SumUp

Do the prices incude VAT?
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All prices include 21% Dutch VAT. For customers in the EU or outside the EU your local VAT rate will be applied at checkout.

The correct VAT rate will show after you've filled in your address and before your pay for your order.

How can I contact Charlotte Kan?
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Studio Charlotte Kan

Gerrit v/d Lindestraat 86-b
3022TR Rotterdam 

The Netherlands

+31 6 230 78 512

info { at } charlottekan.com